General Company & Cooperation

All your queries answered regarding ordering.

Are you a manufacturer or trading company?

We are a professional manufacturer specializing in commercial refrigeration equipment for global wholesale and project markets. Our factory focuses on the production of commercial refrigerators, display coolers, freezers, and customized refrigeration solutions.

What products do you manufacture?

We manufacture a wide range of commercial refrigeration equipment, including upright display refrigerators, commercial freezers, supermarket refrigeration equipment, kitchen refrigeration units, beverage coolers, and customized refrigeration solutions.

Which countries do you export to?

Our products are exported to multiple international markets across Europe, the Middle East, Africa, Southeast Asia, and South America.

Do you support OEM & ODM services?

Yes. We provide OEM & ODM manufacturing services, including logo customization, packaging customization, product dimensions, cooling systems, and configuration adjustments.

Can I customize product dimensions?

Yes. We provide flexible size customization according to your installation space, project requirements, and commercial applications.

Do you work with distributors and wholesalers?

Yes. We mainly cooperate with distributors, wholesalers, supermarkets, restaurants, hotel suppliers, and commercial refrigeration project contractors.

How can I get a quotation?

You can contact our sales team through email, WhatsApp, or the inquiry form on our website. Please provide product requirements, quantity, destination country, and customization details.

Do you provide product catalogs?

Yes. We can provide digital catalogs, specification sheets, and quotation documents after receiving your inquiry.

Can you help recommend suitable products?

Yes. Our sales representatives can recommend suitable refrigeration solutions according to your business type, space limitations, and budget.

What is your main market focus?

We focus on global B2B commercial refrigeration markets, especially supermarkets, restaurants, retail stores, convenience stores, and hospitality projects.

Product Customization FAQs

All your queries answered regarding products.

Can you customize refrigeration equipment sizes?

Yes. We can manufacture products according to your required dimensions to fit different commercial spaces and applications.

Can I customize the product color?

Yes. Product colors can be customized according to your branding or project requirements.

Do you support logo customization?

Yes. We provide logo printing, branding labels, and customized packaging services.

Can refrigeration systems be customized?

Yes. Cooling systems, compressors, voltage, and temperature ranges can be adjusted according to market requirements.

Can internal shelves be customized?

Yes. Shelf quantity, materials, and layouts can be customized.

Can you customize door styles?

Yes. We offer glass doors, solid doors, sliding doors, and multiple commercial door configurations.

Do you support different voltage standards?

Yes. We support multiple voltage and plug standards for different countries and regions.

Can materials be customized?

Yes. Stainless steel, coated steel, glass specifications, and insulation materials can be customized.

Is there a minimum order quantity for customization?

MOQ depends on the product type and customization complexity. Please contact us for details.

Can you develop products based on our drawings?

Yes. We can manufacture according to technical drawings, reference images, or project specifications.

Production & Quality Control FAQs

All your queries answered regarding payments.

How do you control product quality?

We implement strict quality inspection procedures throughout production, assembly, and pre-shipment testing.

Are products tested before shipment?

Yes. All products undergo testing before packaging and shipment.

Do your products have certifications?

Yes. Our products support international certifications such as CE and ISO quality management standards.

What compressors do you use?

We use reliable commercial refrigeration compressors depending on customer requirements and market standards.

How long is your production lead time?

Lead time depends on order quantity and customization requirements. Standard production usually takes several weeks.

Can you handle bulk orders?

Yes. Our factory supports large-volume production for wholesalers and commercial projects.

What packaging methods do you use?

We use export-standard packaging to ensure product safety during international transportation.

Do you inspect products before loading?

Yes. Products are inspected before container loading and shipment.

Can customers inspect products before shipment?

Yes. Third-party inspections and customer inspections are supported.

How do you ensure stable refrigeration performance?

We use commercial-grade refrigeration systems and conduct performance testing before shipment.

Shipping & Delivery FAQs

All your queries answered regarding shipping.

Which shipping methods do you support?

We support sea freight, land transportation, and other export shipping solutions depending on destination countries.

Can you arrange international shipping?

Yes. We can assist with export shipping arrangements and logistics coordination.

Do you provide FOB or CIF terms?

Yes. We support multiple international trade terms including FOB, CIF, EXW, and others.

How long does shipping take?

Shipping time depends on destination country, shipping method, and port schedules.

Can you load mixed products in one container?

Yes. Mixed container loading is supported for many orders.

Do you provide shipping documents?

Yes. Commercial invoices, packing lists, bills of lading, and export documents are provided.

Can you help reduce shipping costs?

Yes. We can recommend optimized loading solutions and container arrangements.

Which ports do you usually ship from?

We ship from major Chinese export ports depending on production location and shipping schedules.

Can products be shipped with customer labels?

Yes. Customized labels and shipping marks are supported.

Do you support drop shipping?

Currently, we mainly focus on wholesale and B2B export orders.

Warranty & After-sales FAQs

All your queries answered regarding return.

Do your products include warranty coverage?

Yes. Warranty support is provided for our commercial refrigeration products.

How long is the warranty period?

Warranty periods vary depending on product type and configurations.

Do you provide spare parts?

Yes. Spare parts support is available for long-term maintenance.

How can I get technical support?

You can contact our support team through email or WhatsApp for technical assistance.

What happens if products are damaged during shipping?

Please contact us immediately with photos and shipping details so we can assist with solutions.

Can you provide installation guidance?

Yes. Installation instructions and technical support are available.

Do you provide troubleshooting support?

Yes. Our team can assist with troubleshooting and technical questions.

Can replacement parts be shipped internationally?

Yes. Replacement parts can be shipped to international markets.

How quickly do you respond to inquiries?

We usually respond within 24 business hours.

Do you support long-term cooperation?

Yes. We focus on building long-term business relationships with global partners.

Wholesale & Distributor FAQs

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Do you offer wholesale pricing?

Yes. Competitive wholesale pricing is available for distributors and bulk buyers.

Is there a minimum order quantity?

MOQ depends on product models and customization requirements.

Can I become your distributor?

Yes. We welcome distributors and long-term partners worldwide.

Do you support supermarket projects?

Yes. We support supermarket and commercial refrigeration projects.

Can you provide marketing materials?

Yes. Product photos, catalogs, and specification sheets are available.

Do you support exclusive cooperation?

Exclusive cooperation can be discussed based on market conditions and order volume.

Can you help with product recommendations for projects?

Yes. We can recommend suitable models for commercial projects.

Do you support mixed model orders?

Yes. Mixed product models can be combined in one order.

Are sample orders available?

Yes. Sample orders may be available depending on product types.

Why should we work with Somclan?

We provide professional manufacturing experience, stable product quality, customization flexibility, and global export support for long-term cooperation.

Technical & Product Usage FAQs

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What refrigerants do your products use?

Different models support different refrigerants according to international standards and customer requirements.

Are your products energy efficient?

Yes. Our refrigeration systems are designed for efficient commercial operation.

What temperature ranges are available?

Temperature ranges vary depending on product types and applications.

Can products operate in hot climates?

Yes. Many models are designed for high ambient temperature environments.

Are your refrigerators suitable for supermarkets?

Yes. We provide refrigeration solutions for supermarkets and retail applications.

Can products run continuously?

Yes. Our commercial refrigeration equipment is designed for long-term commercial use.

Are LED lights included?

Many display models include LED lighting systems.

Do products require special installation?

Installation requirements vary depending on product types and project conditions.

Can refrigeration units be used outdoors?

Some models support semi-outdoor commercial environments depending on specifications.

How can I choose the right refrigeration equipment?

Please contact our team with your business requirements, space dimensions, and product usage scenarios for recommendations.

Payment & Order FAQs

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Which payment methods do you accept?

We support common international payment methods for export business.

What is your payment term?

Payment terms depend on order quantity and cooperation details.

Can I pay in different currencies?

Yes. Multiple currencies may be supported depending on agreements.

How do I place an order?

Please contact our sales team with your product requirements and order details.

Can you provide proforma invoices?

Yes. Proforma invoices are provided before order confirmation.

Is deposit payment required?

Deposit requirements depend on product type and order conditions.

Can orders be modified after confirmation?

Order modifications depend on production progress.

How do you confirm order details?

All specifications and configurations are confirmed before production.

Do you support repeat orders?

Yes. We support repeat wholesale and long-term business orders.

Can pricing change?

Pricing may vary depending on raw materials, customization, and shipping conditions.

Request a Quote

Please fill in your requirements. Our sales team will reply within 24 hours.